Terms of the Supply of Goods

8. Your rights to end the contract

8.1
Your rights when you end the contract will depend on what you have bought, whether the goods or products were bought in store, online or over the telephone, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods or product repaired or replaced or to get some or all of your money back), (see clause 11).
2. If you want to end the contract because of something we have done or have told you we are going to do, (see clause 8.2).
3. If you have just changed your mind about the goods or product, (see clause 8.3). You may be able to get a refund if you are within the cooling-off period (14 days), but this may be subject to deductions and you will have to pay the costs of return of any goods.
4. In all other cases (if we are not at fault and there is no right to change your mind), (see clause 8.5).

8.2
f you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any goods or products which have not been provided and you may also be entitled to compensation.

The reasons are:

1. We have told you about an upcoming change to the goods or product which you do not agree to (see clause 6.2).
2. We have told you about an error in the price or description of the goods or product you have ordered and you do not wish to proceed.
3. There is a risk that supply of the goods or products may be significantly delayed because of events outside our control.
4. We have suspended supply of the goods or products for technical reasons, or we have notified you that we are going to suspend them for technical reasons, in each case for a period of more than 14 days.
5. You have a legal right to end the contract because of something we have done wrong.

8.3
How long you have to change your mind depends on what you have ordered, how you have ordered it and how it is delivered.

1. In-Store: You may change your mind about our goods or products either before it is delivered or within 14 days of receiving it. Please contact us to arrange for a full refund. If you have received the unwanted goods or product you must return it to us at your own expense.
2. Online or Phone: You have 14 days after the day you (or someone you nominate) receives the goods or products. If your goods are split into several deliveries over different days you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

8.4
You do not have a right to change your mind in respect of goods or products which have made or produced to your specifications.

Once your order for such bespoke goods or products has been confirmed by Confirmation Email or Order Acknowledgement you cannot change your mind.

However if the goods or products are faulty or does not match the agreed specification you will be entitled to a refund or exchange (see clause 11).

8.5
Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation.

If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know.

The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.