Order tracking
Track your order
Enter your order number and postcode to see what stage your order is at. You'll find this information in your order confirmation email.
Track orders placed online, over the phone or in one of our showrooms.
Find your order
What your status means
Every order goes through the same stages. Here's what's happening behind the scenes at each one.
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1
Order placed
We've got your order and payment is confirmed. Your confirmation email has your ORD number.
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2
Processing
We're picking your items and booking the right delivery for their size.
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3
Dispatched
Your order is on its way. Larger items may travel separately from smaller parcels.
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4
Out for delivery
It's arriving today. Keep your phone handy in case the driver needs to reach you.
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5
Delivered
Check everything over and let us know as soon as possible if anything isn't right.
Before your delivery arrives
A few things to know so your delivery day goes smoothly.
Check before you sign
Have a look over the boxes before signing. If anything looks damaged, note it on the delivery paperwork.
Big items, separate trips
Baths, enclosures and furniture can arrive on a pallet or by a two-person crew, sometimes on a different day to smaller parcels.
Clear the way
Make sure there's safe access for the driver. Our deliveries are kerbside or to your room of choice with our upgraded service.
Delivery informationSomething not right?
Let us know as soon as possible if anything's damaged or missing and we'll do our best to sort it out for you.
Returns policyTracking questions
The things customers ask us most about their orders. Can't see yours? Our team is happy to help.
Contact our teamWhere do I find my order number?
It's in your order confirmation email and starts with ORD. Phone and showroom orders get the same email, so check your inbox (and junk folder) for a message from us.
Why hasn't my tracking updated?
Tracking updates when your order is scanned by the carrier, so it can sit still for a while between depots. If nothing has changed, get in touch and we'll check it out for you.
Can I change my delivery date or address?
Get in touch before your order is dispatched and we'll do our best to rearrange it. Once it's with the carrier, changes may not be possible.
My order is arriving in more than one delivery. Is that normal?
Yes. Larger items like baths, enclosures and furniture may travel separately from smaller parcels, so you may see more than one delivery on your tracking.
Can someone else accept my delivery?
Yes, anyone over 18 at the delivery address can sign for it. We recommend for larger orders having 2 able-bodies available to unpack the order, particularly if the order is to be delivered kerbside.
Something arrived damaged or missing. What do I do?
Let us know as soon as possible and we'll do our best to sort it. Photos of the damage and packaging help us resolve it faster. You can send them through our contact form, or see our returns policy.
Still need a hand?
Our team can check on your order for you. Have your ORD number ready and we'll take it from there.
While you wait
Get ready for fitting day, or find a little inspiration for your next project.