Frequently Asked Questions

Contact us

0344 809 4249

[email protected]

Delivery

• When will my order arrive?
• Can I track my delivery?
• How much does delivery cost?

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Orders

• How do I place an order with you?
• Can I order over the phone?
• Are you open to and do you sell to the general public?

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Payments

• What payment options are available?
• Do your prices include VAT?
• What finance options do you offer?

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Product

• I have a product specific question, who do I ask?
• Where can I find product dimensions?
• Do you have a catalogue?

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Refunds & Returns

• What is your returns policy?
• How do I return an item?
• What is your returns address?

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Trade

• How do I get a trade account?
• Who deals with Trade orders?
• Do you offer trade discount?

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General

• How do I contact Wholesale Domestic?
• What are your opening hours?
• Do you have parking facilities?

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Klarna

• Who is Klarna?
• How does Pay later in 30 days work?
• How does Pay in 3 instalments work?

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Clearpay

• What is Clearpay?
• How do I use Clearpay?
• Who can use Clearpay?

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