Terms of the Supply of Goods

9. How to end the contract with us (including if you have changed your mind)

9.1
To end the contract with us, please let us know by one of the following:

1. Phone.
2. Email.
3. Online Contact Form.
4. Post.

Model Cancellation Information: By Phone: Call: 0344 809 4249 If you can give us as much information as possible from your receipt or have it in front of you when you call to make the process easier. The main items we require are: "Account No", This is located in the bottom left of the boxed section on your receipt. "Order No", This is located to the right of your "Account No" in the boxed section on your receipt. Your customer name and address as it appears on your receipt. By Email or Online Contact Form: Email: [email protected]. or use the Contact Form on our website. If you can give us as much information as possible from your receipt (a scan or photo would help). The main items we require are: "Account No", This is located in the bottom left of the boxed section on your receipt. "Order No", This is located to the right of your "Account No" in the boxed section on your receipt. Your customer name and address as it appears on your receipt. By Post: Write to: Wholesale Domestic Equipment Company Limited 50 Montrose Avenue Hillington Park Glasgow G52 4LA If you can give us as much information as possible from your receipt (or enclose a copy of it with your return) to make the process quicker. The main items we require are: "Account No", This is located in the bottom left of the boxed section on your receipt. "Order No", This is located to the right of your "Account No" in the boxed section on your receipt. Your customer name and address as it appears on your receipt.

9.2
f you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.

You must either return the goods in person to where you bought them, post them back to us at Wholesale Domestic Equipment Company Limited, 50 Montrose Avenue, Hillington Park, Glasgow, G52 4LA or (if they are not suitable for posting) allow us to collect them from you.

Please call customer services on 0344 809 4249 or email us at [email protected]. for a return label or to arrange collection.

If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3

We will pay the costs of return:

1. If the goods or products are faulty or misdescribed.
2. If you are ending the contract because we have told you of an upcoming change to the goods or product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

9.5
We will refund you the price you paid for the goods and products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6
If you are exercising your right to change your mind:

1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

9.7
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the goods or product back from you.