Terms of the Supply of Goods

11. If there is a problem with the goods or product

If you have any questions or complaints about the goods or products, please contact us.

You can telephone our customer service team at 0344 809 4249 or write to us at 50 Montrose Avenue, Hillington Park, Glasgow, G52 4LA. You can email us at [email protected]. Alternatively, please speak to one of our staff in-store.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods or products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website.or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  3. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you.

We will pay the costs of postage or collection. Please call customer services on 0344 809 4249 or write to us at 50 Montrose Avenue, Hillington Park, Glasgow, G52 4LA. Or you can email us at [email protected]. for a return label or to arrange collection.