Terms of the Supply of Goods

3. Our contract with you

Our acceptance of your order will take place when we either:

  1. Confirm (verbally in person or over the telephone) we are able to provide you with the goods or product.
  2. Write to you to accept your order.
  3. Email you to accept the order.

Upon acceptance of your order, payment will be requested or we will provide you with the details as to when payment will be due.

A contract will come into existence between you and us when we have confirmed your order either by email (Confirmation Email) or in writing (Order Acknowledgement).

In the Confirmation Email or Order Acknowledgement we will also provide you with an estimated delivery date.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods or product.

This might be because the goods or product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or product or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order.

It will help us if you can tell us the order number whenever you contact us about your order.

Our brochures and website are solely for the promotion of our goods and products in the UK. Unfortunately, we do not deliver to addresses outside the UK.