Terms of the Supply of Goods

7. Providing the products

The costs of delivery will be as told to you during the order process and as set out in our current price list which can be found in our brochures and on our website.

During the order process we will let you know when we will provide the goods or products to you.

Any estimated delivery date will be provided in your Confirmation Email or Order Acknowledgement, however we will endeavour to deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

If our supply of the goods or products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods or products you have paid for but not received.

If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of Monday to Friday 07.00 - 19.00, Saturday 09.00 - 17.00 and Sunday 11.00 - 17.00.

If no one is available at your address to take delivery, we will leave you a note informing you of how to re-arrange delivery.

If you do not collect the goods or products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if:

  1. We have refused to deliver the goods.
  2. Delivery within the delivery deadline was essential (taking into account all the relevant circumstances).
  3. You told us before we accepted your order that delivery within the delivery deadline was essential.

Goods and products will be your responsibility from the time we deliver them to the address you gave us or you collect the goods and products from us.

You own the goods and products once we have received payment in full.

We may need certain information from you so that we can supply the goods or products to you. If so, this will have been stated in the description of the products in our brochure or on our website.

We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

We may have to suspend the supply of a product to:

  1. Deal with technical problems or make minor technical changes.
  2. Update the product to reflect changes in relevant laws and regulatory requirements.
  3. Make changes to the goods or products as requested by you or notified by us to you (see clause 6).

We will contact you in advance to tell you we will be suspending supply of the goods and products, unless the problem is urgent or an emergency.

If you do not pay us for the goods or products when you are supposed to (see clause 12.3) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the goods or products until you have paid us the outstanding amounts.

We will contact you to tell you we are suspending supply of the goods or products.

We will not suspend the goods or products where you dispute the unpaid invoice (see clause 12.5).

We reserve the right to charge you interest on any overdue payments (see clause 12.4).